Terms & Conditions

Last Updated: December 2024

1. Acceptance of Terms

Welcome to Cosmontech. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this website.

2. Use License and Website Access

2.1 License Grant

Permission is granted to temporarily download one copy of the materials on Cosmontech's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

2.2 Account Registration

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

2.3 Prohibited Uses

You agree not to use the website to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit viruses, malware, or harmful code
• Engage in fraudulent, abusive, or illegal activities
• Interfere with website operations or security
• Collect user information without consent

3. Technology Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, specifications, and pricing. However, we do not warrant that product descriptions or other content on this website is accurate, complete, reliable, current, or error-free.

3.2 Pricing

All prices are displayed in Indian Rupees (₹) and are subject to change without prior notice. We reserve the right to:

• Modify or discontinue products at any time
• Change prices without prior notice
• Limit quantities of products purchased per person or per order
• Update product specifications, features, or availability without prior notice
• Refuse or cancel orders for products listed at incorrect prices

3.3 Product Availability

Product availability is subject to change. We cannot guarantee that products will be available at all times. If a product becomes unavailable after you place an order, we will notify you and provide options for replacement or refund.

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• All orders are subject to product availability
• We reserve the right to refuse or cancel any order for any reason
• We may require additional verification for high-value orders
• Order acceptance occurs when we send shipping confirmation

4.2 Payment Terms

Payment must be made at the time of order placement. We accept:

• Credit and debit cards (Visa, Mastercard, RuPay)
• Net banking
• Digital wallets (UPI, Paytm, etc.)
• Cash on Delivery (where available)

All payments are processed through secure third-party payment gateways. We do not store your complete payment card information.

4.3 Order Cancellation

You may cancel your order:

• Before shipment: Full refund within 24-48 hours
• After shipment: Subject to return policy
• We may cancel orders due to pricing errors, fraud, or unavailability

5. Shipping Policy

5.1 Shipping Methods

We ship technology products through reliable courier partners. Shipping options include:

• Standard shipping (5-7 business days)
• Express shipping (2-3 business days)
• Same-day delivery (select locations, subject to availability)

5.2 Shipping Costs

Shipping costs and delivery times will be communicated at checkout. Factors affecting shipping:

• Product size and weight
• Delivery location
• Selected shipping method
• Special handling requirements

5.3 Delivery

Technology products will be shipped with appropriate packaging and handling to ensure safe delivery. We are not responsible for:

• Delays caused by shipping carriers
• Incorrect delivery addresses provided by customers
• Failed delivery attempts due to customer unavailability
• Damage during transit (covered by insurance where applicable)

5.4 International Shipping

Currently, we ship within India only. International shipping may be available for select products. Additional customs duties and taxes apply for international orders.

6. Returns and Refunds

6.1 Return Policy

Returns are accepted within 30 days of purchase, provided:

• Items are in original, unopened condition
• All accessories, manuals, and packaging are included
• Original invoice or proof of purchase is provided
• Product is not damaged or used
• Product is not a customized or personalized item

6.2 Return Process

To initiate a return:

• Contact our customer service within 30 days
• Provide order number and reason for return
• Receive return authorization and instructions
• Ship the product back in original packaging
• Wait for inspection and processing

6.3 Refund Processing

Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the product is defective or incorrect.

6.4 Non-Returnable Items

The following items cannot be returned:

• Software licenses and digital products (once activated)
• Customized or personalized products
• Products damaged by customer misuse
• Items without original packaging or accessories
• Products returned after 30 days

7. Product Warranty and Support

7.1 Manufacturer Warranty

All products come with manufacturer warranty as specified in product descriptions. Warranty terms vary by product and manufacturer. Please refer to individual product descriptions for:

• Warranty duration and coverage
• Warranty terms and conditions
• Service center locations
• Warranty claim procedures

7.2 Warranty Support

Cosmontech will assist with warranty claims as per manufacturer policies. We provide:

• Warranty registration assistance
• Guidance on warranty claim procedures
• Coordination with manufacturers for service
• Replacement or repair facilitation

7.3 Technical Support

We offer technical support for products purchased through our website:

• Installation guidance
• Troubleshooting assistance
• Product compatibility information
• Software and driver support

8. Intellectual Property

The website and all its content, including but not limited to text, graphics, logos, images, software, and code, are the property of Cosmontech or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works
• Use our trademarks or logos without permission
• Remove copyright or proprietary notices
• Use automated systems to access the website

9. Limitation of Liability

To the fullest extent permitted by law, Cosmontech shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages resulting from use or inability to use the website
• Product defects covered by manufacturer warranty
• Third-party actions or content

Our total liability shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Cosmontech, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the website
• Your violation of these terms
• Your violation of any rights of another party
• Your purchase or use of products

11. Dispute Resolution

11.1 Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.

11.2 Dispute Process

In case of disputes:

• Contact our customer service first for resolution
• We will attempt to resolve disputes amicably
• If unresolved, disputes may be referred to arbitration
• Arbitration shall be conducted in Ahmedabad, Gujarat

12. Force Majeure

Cosmontech shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Supplier or manufacturer issues

13. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

14. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Cosmontech regarding your use of the website and purchase of products, superseding all prior agreements and understandings.

16. Contact Information

For questions, concerns, or clarifications about these Terms & Conditions, please contact us:

We aim to respond to all inquiries within 24-48 hours during business days.